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Accessories for MTB & Electric Cycles

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Frequently Asked Questions

Why should I Trust You?

We care for every customer. Every day we work to make every important aspect of the Customer Experience a little bit better. Please check our Customer Gallery.

What are the available payments methods?

We offer UPI, Cash, Credit Card, Debit Card, Wallet, Net banking & Bank payments. Cash on delivery is available only for specific locations.

What about delivery charges?

Delivery charges completely depend upon the Enter Your Full Address. We use the best delivery method to make sure the product reaches the customer in time with minimal delivery charges. For most of the locations, we charge less than 500 rupees.

Can I use my Voltebyk in the rain?

Yes, all Voltebyk bikes electrics are safely housed to protect them whilst cycling in even the worst weather. It is essential however that after riding in wet weather to remove the battery and dry the battery housing and terminals with a cloth or towel. (Don’t fully submerge the bike in water or wash your frame using a pressure washer.)

Can any cycle shop service my electric cycle?

Our Electric bike motors are "maintenance free" meaning that the servicing required can be met by any standard cycle shop.

Are Voltebyk road legal and do I need a license to ride one?

In India, if you’re 14 or over you don’t need a licence to ride electric bikes that meet the requirements. E-bikes do not need to be registered, taxed or insured. The requirements are: 1. The bike must have pedals that can be used to propel it 2. The electric motor shouldn’t be able to propel the bike when it’s travelling more than 15.5mph 3. The motor shouldn’t have a maximum power output of more than 250 watts

What happens if I run out of battery while cycling?

The battery has four LEDs to show you the amount of charge left. However if you run out of battery you can also pedal just like a standard bicycle.

How does "pedal assist" work?

When you pedal, the motor is automatically activated and will give you an appropriate amount of power depending on your pedalling. So when going uphill, move to a higher power level and enjoy!

How do I secure the battery?

Our batteries lock into the bike with a key. The battery also detaches from the frame so you can remove it from the bike when locking it up, if you choose to. All our batteries come with at least 2 keys. Allowing you to keep a spare in a safe place in case you misplace your primary key.

Do I have to remove the battery to charge it?

You do not! Our batteries have a port on them that allows them to be charged while still on the bike.

Electric Bicycle Accessories & Spares FAQs

Why should I use genuine Voltebyk accessories and spares?

Genuine Voltebyk accessories and spares are specifically designed and tested for compatibility with our electric bicycles and conversion kits. They ensure optimal performance, safety, and longevity of your bike. Using genuine parts maintains your warranty coverage and provides the best quality and reliability. Counterfeit or third-party parts may cause performance issues or damage your bike.

How do I know if an accessory is compatible with my electric bicycle?

All our accessories clearly indicate compatible models and product types. For electric bicycles, check if the accessory fits your bike's mounting points, voltage requirements, and connection types. For conversion kits, verify compatibility with your specific kit model. When in doubt, consult our compatibility guides or contact our support team for assistance with selecting the right accessories.

What are the essential accessories for electric bicycle owners?

Essential accessories include: a quality helmet for safety, front and rear lights for visibility, a sturdy lock for security, a phone mount for navigation, and a water bottle holder for convenience. Depending on your needs, consider adding a rear rack for cargo, a child seat, or a basket. For longer rides, padded cycling shorts and gloves can enhance comfort.

How often should I replace electric bicycle components like brake pads and tires?

Brake pads typically need replacement every 1,000-2,000km depending on usage and braking habits. Tires should be replaced when tread is worn or sidewalls show cracks, typically every 2,000-5,000km. Chain lubrication should be done monthly, with chain replacement every 1,500-2,000km. Regular inspection of all components ensures safe operation and prevents premature wear of other parts.

Technical Information

Detailed FAQs

What should I do if my electric bicycle battery isn't charging properly?

First, check that the charger is properly connected to both the battery and power outlet. Look for indicator lights on the charger - they should show when charging is active. If the battery is extremely cold, it may not charge properly until it warms up. Try a different power outlet. If issues persist, the battery may need professional inspection or replacement. Contact our service team for assistance.

How do I troubleshoot issues with pedal assist not working?

Check that the battery is charged and properly connected. Ensure the pedal sensor wires are securely connected to the controller. Verify that the assistance level is set correctly on the display. Check that the pedals are rotating freely and the sensor magnet is properly aligned. If the motor makes noise but doesn't provide assistance, the sensor may need adjustment or replacement. Contact support for detailed troubleshooting.

What is the proper way to store my electric bicycle during extended periods?

Before long-term storage, fully charge the battery to 50-70% (partial charge is better for long-term storage than fully charged). Clean the bike thoroughly and lubricate the chain. Store in a dry, temperature-controlled environment away from direct sunlight. Check tire pressure and consider suspending the bike to prevent flat spots. Start the bike and take a short ride every 1-2 months to keep components lubricated and the battery active.

How do I properly maintain the electrical components of my electric bicycle?

Keep electrical connections dry and clean. Avoid using high-pressure water when cleaning the bike. Periodically check that all wire connections are secure and not frayed. If you notice any corrosion on connectors, clean with a dry cloth. Store the battery in a cool, dry place when not in use. Have electrical components inspected by a professional during annual service visits to ensure continued safe operation.