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Return & Refund Policies


Return and Refund Policy

✦ Thank you for shopping at VOLT E BYK.
✦ If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
✦ The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
✦ Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to VOLT E BYK, tirupati, Andhra Pradesh, IN 517502.
✦ Goods refer to the items offered for sale on the Service.
✦ Orders mean a request by You to purchase Goods from Us.
✦ Service refers to the Website.
✦ Website refers to VOLT E BYK, accessible from https://voltebyk.in
✦ You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your pre-booking within a days without giving any reason for doing so.
If, for any reason, You are not completely satisfied with a model You are allowed to choose another model, but the pre-booking money won't be returned to the customer.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
✦ By email: [email protected]
✦ By visiting this page on our website: https://voltebyk.in/contact
✦ By phone number: 8074081940

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:
✦ The Goods once sold are not taken back.
✦ Company is not responsible for the damage caused by the Transportation department as the transportation are the third party services choosen based on Customer request.
If Requested for Return or Refund
In order for the Goods to be eligible for a return, please make sure that:
✦ The Goods were purchased in the last 7 days
✦ The Goods should in the original packaging.
✦ The Return charges should be paid by the customer.
✦ An 20% of the total amount will be not refunded to the customer when they would like to return or refund the product.
The following Goods cannot be returned:
✦ The supply of Goods made to Your specifications or clearly personalized.
✦ The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
✦ The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
✦ The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
✦ We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
✦ Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

✦ You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
✦ #8-114, Gandhi Puram
Avilala, Tirupati 517502
IN
✦ We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
✦ By email: [email protected]
✦ By visiting this page on our website: https://voltebyk.in/contact
✦ By phone number: 8074081940

VOLT E BYK Electric Bicycles

Feel free to reach out to us with any questions. We are very friendly and always open to discussing interesting ideas, student work or opportunities to be part of Us. While we share our knowledge and experience, we listen hard to understand you and your needs.

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