Terms and Conditions
SUBJECT TO TIRUPATI JURISDICTION
Welcome to Voltebyk - India's trusted electric cycle brand with transparent policies, comprehensive warranty coverage, and dedicated customer support!
🏅 Voltebyk by the Numbers – India's Trusted E-Cycle Brand
- 5,000+ Happy Customers: Riders across 50+ cities trust Voltebyk for their daily commute
- 4.8/5 Google Rating: Consistently rated among India's top electric cycle brands
- 98% Customer Satisfaction: Based on post-purchase surveys and reviews
- Made in India: Proudly designed and assembled in Tirupati, Andhra Pradesh
- 3+ Years in Business: Established brand with proven track record since 2022
- 200+ Partner Mechanics: Pan-India service network for easy maintenance
🇮🇳 About Voltebyk – India's Affordable Electric Cycle Brand
Voltebyk is a homegrown Indian electric cycle manufacturer based in Tirupati, Andhra Pradesh. Founded with a mission to make electric mobility accessible to every Indian, we offer:
- Factory-Direct Pricing: No middlemen means you get the best prices in India
- Quality Engineering: German-inspired design with Indian manufacturing excellence
- Local Employment: Supporting 50+ families in Tirupati through direct employment
- Eco-Friendly Mission: Every Voltebyk sold equals 500+ kg CO2 saved annually
- Customer-First Approach: Real humans answer your calls – no bots, no IVR maze
Join the electric revolution with Voltebyk – where quality meets affordability!
⭐ What Customers Say About Voltebyk
Real reviews from verified Voltebyk customers:
- "Best electric cycle under 50000!" – Rahul K., Bangalore (5/5 stars)
- "Excellent customer support, helped me via video call" – Priya M., Chennai (5/5 stars)
- "Worth every rupee, 6 months and zero issues" – Arun S., Hyderabad (5/5 stars)
- "Fast delivery, perfect packaging" – Vikram R., Mumbai (5/5 stars)
- "Better quality than Hero Lectro at half the price" – Suresh P., Delhi (5/5 stars)
Read more reviews on Google Maps: Voltebyk Google Reviews
🏆 Why Choose Voltebyk Over Other Brands
Voltebyk vs Competition – What Makes Us Different:
- Transparent Pricing: No hidden costs, what you see is what you pay
- Direct WhatsApp Support: Reach our team instantly at +91 9676176764
- Video Call Diagnostics: 80% of issues resolved without service center visits
- Genuine Spare Parts: All components available directly from manufacturer
- No EMI Charges: 0% EMI available through all major banks
- Lifetime Technical Support: Free phone/video support for as long as you own your Voltebyk
🏆 Quality Assurance Guarantee – Built Right, Delivered Perfect
Every Voltebyk electric cycle undergoes 27-point quality inspection before dispatch. Our rigorous pre-delivery process ensures you receive a flawless product:
- Factory Testing: Each e-cycle is fully assembled and test-ridden at our facility before packaging
- Battery Certification: Every battery pack is individually tested for capacity, safety, and performance
- Motor Calibration: Motors are calibrated and tested under load conditions to ensure optimal performance
- Video Documentation: We record the final inspection and packaging of your cycle for complete transparency
- Quality Seal: Products are sealed with tamper-evident packaging to ensure you receive exactly what left our facility
Our commitment to pre-dispatch quality means returns are rarely needed – but we've got you covered if something goes wrong.
📦 Transit Damage Protection – We've Got You Covered
Your peace of mind during delivery is our priority. Voltebyk provides comprehensive transit protection:
- Same-Day Reporting: Report any transit damage on the day of delivery via WhatsApp with photos/video
- Immediate Response: Our team reviews damage claims within 24 hours and initiates resolution
- Free Replacement Parts: Damaged components are replaced at no cost when reported promptly
- Insurance Coverage: All shipments are insured for transit damage – no additional cost to you
- Courier Accountability: We work directly with courier partners to resolve damage claims on your behalf
Pro Tip: Always record a video while unboxing your Voltebyk. This helps us serve you faster if any rare transit issues occur.
🔄 Flexible Order Management – Change Your Mind? No Problem!
We understand plans change. Voltebyk offers flexible cancellation options:
- Before Dispatch: Full processing with 90% refund – only 10% retained for payment gateway and administrative processing
- After Dispatch: 70% refund available if cancelled before delivery – covers actual logistics costs incurred
- Quick Refunds: All refunds processed within 7-10 business days to your original payment method
- Order Modifications: Need to change color, model, or delivery address? Contact us before dispatch for free modifications
- Transparent Breakdown: We provide a clear breakdown of any deductions so you know exactly where your money goes
Tip: Contact us at +91 9676176764 immediately if you need to cancel – the earlier you reach out, the more we can refund!
🛡️ Industry-Leading Warranty Coverage
Voltebyk backs every electric cycle with comprehensive warranty protection:
- Battery Warranty: 12 months full coverage on all battery packs with free replacement for manufacturing defects
- Motor Warranty: 12 months comprehensive warranty on hub motors and mid-drive motors
- Controller & Electronics: 12 months coverage on all electronic components including display, wiring, and sensors
- Frame Warranty: Structural integrity guarantee – we stand behind our engineering
- Extended Warranty: Optional extended warranty plans available for up to 3 years on select components
Warranty Claims Made Easy: WhatsApp a photo/video of the issue, and our team will diagnose and arrange repair or replacement – often without you needing to leave home!
🎒 Hassle-Free Accessory Returns
Bought the wrong accessory? We make returns simple:
- 10-Day Return Window: Return any accessory within 10 days if unused and in original packaging
- Wrong Item Received? We'll arrange pickup and send the correct item at no extra cost
- Easy Documentation: Just share your unboxing video showing the issue – that's all we need
- Quick Processing: Returns are processed within 48 hours of receiving the item
- Full Refund: Get a complete refund for wrong items, or exchange for the correct product
Our video proof requirement protects both you and us – ensuring genuine claims are resolved quickly!
🌍 Pan-India Service & Support Network
Professional support wherever you are in India:
- Authorized Service Centers: Tirupati, Chennai, and expanding to 15+ cities including Hyderabad, Bangalore, and Mumbai
- Remote Diagnostics: 80% of issues resolved via video call – no service center visit needed
- Doorstep Service: Technicians dispatched to your location in select areas
- Spare Parts Delivery: Genuine parts shipped pan-India within 3-5 business days
- 200+ Partner Mechanics: Local mechanics trained in Voltebyk e-cycle servicing
📞 24/7 Customer Support – Always Here for You
- WhatsApp (Fastest): +91 9676176764 – Quick responses for urgent queries
- Video Call Support: Live visual troubleshooting with our experts
- Phone Support: +91 9676176764 – Speak directly with technical experts
- Email: support@voltebyk.in – Detailed guidance with photo/video responses
- YouTube Tutorials: Comprehensive how-to videos for DIY enthusiasts
💡 Why Voltebyk's Policy Benefits You
Our streamlined approach translates to better value:
- Lower Prices: By minimizing return logistics, we pass the savings directly to you
- Quality Focus: Our no-compromise quality inspection means you get a perfect product first time
- Faster Claims: Simple warranty process means quicker resolutions without return shipping delays
- Lifetime Support: Free technical support for as long as you own your Voltebyk
- Transparent Process: No hidden fees, no surprise deductions – everything is clear upfront
📍 Contact Voltebyk
WhatsApp: +91 9676176764 (Fastest Response)
Phone: +91 9676176764
Email: support@voltebyk.in
Address: Voltebyk, Tirupati, Andhra Pradesh, India - 517501
Website: https://voltebyk.in